Frequently Asked Questions: Buying flowers online from WowSurprize.com

1. Why should to choose WowSurprize for buying flowers online?

We combine fresh quality, stunning designs, and hassle-free delivery. Our partnerships with trusted local florists ensure your blooms arrive vibrant and long-lasting. Plus, our user-friendly platform, same-day delivery options (Subject to availability), and 100% satisfaction guarantee make us the perfect choice for every occasion!

2. How do you ensure flower freshness?

Every bouquet is handcrafted by expert florists using seasonal, premium blooms sourced directly from reputed firms. Orders are fulfilled locally to minimize transit time, and flowers are hydrated and packaged with care for maximum freshness upon arrival.

3. Can I schedule delivery for a specific date?

Yes! During checkout, select your desired delivery date and time slot (up to 30 days in advance). Need it today? Choose our same-day delivery option (subject to availability).

4. What delivery areas do you cover?

We deliver across Jeddah, (Riyadh, Makkah, Dammam - Coming Soon), checkout to confirm availability and delivery timelines.

5. Can I include a personalized message?

Absolutely! Add your heartfelt note during checkout, and we’ll include it on a beautiful gift card with your bouquet.

6. What if the recipient isn’t home?

Our drivers will attempt contact upon arrival. If unavailable, they’ll leave the bouquet in a safe, shaded spot (porch, lobby, etc.) and notify the recipient via call/SMS. No signature required!

7. Do you offer substitutions for out-of-stock flowers?

Yes—our florists may substitute blooms of equal or higher value to preserve the bouquet’s style, color, and quality. You’ll only be charged for the original arrangement.

8. How long will the flowers last?

With proper care (regular water changes, trimming stems, avoiding direct sun), our bouquets typically stay fresh for 5-7 days. 

9. What bouquet styles do you offer?

• Hand-tied (casual, garden-style)
• Structural (modern, geometric arrangements)
• Vase arrangements (designer vessels included)
• Seasonal collections (spring tulips, winter amaryllis)

10. Can I request specific flowers/colors?

Absolutely! Use our “Special Requests” box at checkout (e.g., “all pink roses”). For complex designs, email us 48+ hours ahead.

11. What’s popular for romantic occasions?

Roses (classic reds, blush pinks), mixed red bouquets, or fragrant gardenias. Add chocolates or a vase!

12. Do you have corporate/gift-friendly options?

Yes! Choose low-maintenance succulents, elegant orchids, or bright sunflowers. To avail bulk order offers, please get in touch with support team.

13. What’s your refund policy?

Changed your mind, to reschedule or cancel the order get in touch with support team before 24 hours of delivery time or view full details regarding rescheduling and cancellation policy available on every package details page.

14. Is payment secure on WowSurprize.com?

Yes! We use **SSL encryption** and trusted payment gateways (Visa, Mastercard, PayPal, Mada, etc.) 

Your data is never stored or shared.

15. Can I customize a bouquet?

Explore our "Customization" section to add more flowers, blooms, and vases! 

For bespoke requests (e.g., luxury weddings), email [email protected].

16. Do you offer corporate/gifting?

Yes! we are offering corporate gifting / customize gifting. To know more write an email to [email protected] with your requirements